Raleigh Unpacked, operated by Emanuel Fenech (collectively, “Raleigh Unpacked,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, disclose, and protect information when you use our website or communicate with us, including by SMS or MMS text message.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number, and mailing or property address.
- The content of emails, calls, text messages, event submissions, and other communications you send to us.
- Information you choose to provide about local interests, relocation plans, property needs, appointments, or requested services.
- Your SMS opt-in choice, the date and method of consent, and opt-out requests.
How we collect information
We collect information directly from you when you email, call, text, submit information, request services, enter into an agreement, meet with us, or otherwise communicate with Raleigh Unpacked. We may also receive information from a referral source or service provider when permitted by law and reasonably necessary to respond to your request or operate our business.
How we use information
We may use your information to:
- Respond to inquiries and provide requested local, event, relocation, or real-estate information.
- Coordinate appointments, follow up on submissions, and provide customer service.
- Send SMS messages that you have expressly consented to receive.
- Maintain consent and opt-out records, protect the security of our services, prevent fraud or misuse, and comply with legal obligations.
- Operate, maintain, and improve Raleigh Unpacked and its communications.
SMS and mobile information
If you opt in to receive text messages, we may send conversational and informational messages related to your inquiry, such as responses, appointment coordination, requested property or relocation information, event or submission updates, and customer support. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us using the information below. Consent to receive text messages is not a condition of purchasing any property, product, or service.
How we disclose information
We may disclose information to service providers that help us operate our business, such as communications, website-hosting, email, professional-advisory, and technology providers; when required by law, court order, or governmental request; to protect legal rights, safety, or property; or in connection with a business reorganization, financing, merger, or transfer.
We do not sell personal information. We do not share personal information with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and consent will not be shared with third parties or affiliates for marketing or promotional purposes. All other data-sharing descriptions in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties.
Data retention and security
We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing requested services, maintaining consent and opt-out records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure. No method of storage or transmission is completely secure.
Your choices and requests
You may ask to access, correct, or delete personal information that we maintain about you, subject to legal and operational recordkeeping requirements. You may also withdraw SMS consent at any time by replying STOP. To make a request, contact us below.
Children’s privacy
Our website and messaging program are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-party links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
Policy updates
We may update this policy from time to time. Changes will be posted on this page with a revised effective date. If a change materially and adversely affects how we use previously collected information, we will provide notice as required by law.
Contact us
Raleigh Unpacked
Attn: Emanuel Fenech
Email: emanuel@raleighunpacked.com
Phone: 919-396-5665
SMS support: Text HELP to 919-396-5665
Related terms
Review our SMS Terms & Conditions for additional information about the Raleigh Unpacked messaging program.